Adjust your Android location settings

To ensure the InPen can communicate to your Android device consistently, the location permissions need to be set correctly. Follow the steps below to set your location permissions to prevent any communication issues.

Disclaimer: Companion Medical does not track your location. Location settings must be enabled in order for the Phone/App and the InPen to communicate via Bluetooth.


Android 10

Step 1 - Open your phone Settings app, select "Apps", then tap on the InPen app (Listed in Alphabetical Order)

Step 2 - Tap on the "Permissions" section
Step 3 - Tap on the “Location” permission
Step 4 - Set permission to “Allow all the time”

Setting the Location permission while pairing for the first time:  

If the previous steps don't match your phone settings, you may be on an older version of Android and can follow the directions below.


Android 9 and older

Step 1 - Open your phone Settings app, select "Apps", then tap on the InPen app (Listed in Alphabetical Order)

Step 2 - Enable the “Location” permission by turning the switch ON