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Troubleshooting

  • I paired my InPen but doses are not appearing in the App
  • My InPen is damaged
  • I paired my InPen to a new smart device, and now it won’t connect with my other device
  • Adjust your Android location settings
  • After priming my InPen, the prime amount is listed as a dose
  • I need to take insulin from another source
  • My carbs are being logged twice (iOS only)
  • I can’t install the InPen app
  • I can’t hear InPen reminders on my smart device

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